Lexus of Milwaukee

It is an absolute honor to share the impeccable customer service that I received at the Lexus of Milwaukee by Ben and Ann. My search for a new car had been extensive, and after nearly 2 months of effort, had turned out with nothing but declines, even from a several other Lexus dealerships within Illinois.. I relentlessly pursued my wishes and thanks to the dynamic duo at this dealership, they made it happen for me! I had a very difficult credit situation, and this did not stop them from getting me into my dream car. I’m a proud Lexus owner and the literal icing on my cake was getting the best finance rate possible. If you’re in the market, look no further. Ben and Ann made a miracle happen

I recently had the pleasure of purchasing a Lexus, and I cannot express enough how exceptional my experience was, thanks to the outstanding service provided by Justin Dehling at Lexus of Milwaukee! From the moment I stepped into the showroom to the triumphant drive off the lot in my new vehicle, every aspect of the car-buying process was seamless and delightful. My car-buying experience with Justin was nothing short of excellent. If you're in the market for a new vehicle and want a stress-free, enjoyable buying process, I wholeheartedly recommend visiting Lexus of Milwaukee and asking for Justin Dehling. His professionalism, expertise, and commitment to customer satisfaction make him a standout in the industry. I am now a proud owner of a fantastic vehicle, and I have Justin and the staff at Lexus of Milwaukee to thank for making the entire journey pleasant and memorable!

What an amazing experience! We had the pleasure of working with Justin Dehling. From the beginning it was a comfortable experience. He took the time to video tour me the vehicle as I live a few hours away. This was important and was a great gesture on his end. His communication was on point and he was even available after hours as we discussed many details. He did not hesitate once to provide excellent customer service! There was no rush or pressure to shop as well. Also what impressed me the most was the flexibility the team provided. This is because due to my busy work schedule I arrived near closing time on two occasions. Once for the test drive and once for closing the deal. They did not hesitate to make it work! Staying over on a work day, wow! Lastly the most memorable experience was when they surprised my daughter with a big beautiful bouquet of red roses along with a ginormous red bow!!! Talk about above and beyond! I will definitely spread the word and look forward to working with them again! We trust them and so should you! Excellent job Justin and team!!!

My husband and I went to take a look at a Lexus GX at this Lexus of Milwaukee, WI location. We test drove it and thoroughly reviewed the vehicle in and out before deciding to proceed with the payment transaction and signing any paperwork. However, right when my husband and I were about to drive off with the vehicle from Lexus of Milwaukee, WI parking lot after making the purchase transaction, we noticed a small but cracked windshield on the driver's side. With keen eyes like my husband I have, we didn't notice it before purchasing it, because it was originally covered up by the car warranty and information paper. It was taped over! Before driving off, we informed our sales person, Maria, who is also the wife of the General Manager there at Lexus, about this small defect. She agreed that it wasn't noticeable because the paper was taped over it and that it will be on their/Lexus' responsibility to patch it for us without any additional cost. She also mentioned that the patch will not be visible to the naked eye, and that in her words, it will be a "very faint" visibility of the crack. We took her words, drove off in our newly purchased SUV and a couple of days later came back to get it patched. The repair guy said somebody else had done a horrible job of patching it so he tried his best to make sure it is patched properly, however because of the poor work done on it previously (which is, I'm assuming, done by this Lexus - because the previous owner had serviced the car there per Car Max history of the vehicle).... it still looks the same, no different from what it was before. I messaged Maria and voiced how unhappy I was with how noticeable it still looks and just overall how it was never disclosed to us, given that this defect had to be documented and seen because why else would they cover it up?! And w/o an apology or taking accountability for her (Maria) and Lexus part in "covering" up this defect and not "disclosing" this defect to us at the very beginning, she said she/Lexus has no further obligation to do anything else further with the vehicle. Her comment/message took me by surprise as I wasn't anticipating looking for anything further to be done if nothing else can be done. I understand some things are just beyond our control. But, this kind of attitude and poor communication represents a poor look on Lexus. A brand that is supposed to meet quality customer satisfaction just like their vehicle is made. Obviously Lexus of Milwaukee needs to reevaluate their customer service, especially their communication skills, and just overall do their job diligently to match the quality of Lexus - that includes thoroughly looking at their vehicle for defects before selling it and openly disclose/communicate the visible known defects. With this experience and our experience with the Finance lady/dept team (this is a whole different story - let's just say READ every single line of the contract, and what you are signing over! These Lexus vehicles aren't cheap, you are putting a lot of money towards it!) I will not refer any of my friends, family, or anybody to this specific location ever! So in summary, avoid purchasing a Lexus from this location and avoid Maria.

Firstly I don’t know why my page is popping up under my child’s father but this is Jamika and I had the privilege and honor of working with THEE Justin at Lexus of Milwaukee. He was such a joy to work with. So personable, friendly, and down to earth! He even became best of buds with my son Jaxson. He made our transition sooo smooth and I got it done all within a 24 hour time frame thanks to him! He’s the best! Give that man a raise ! Job well done!